Client Guidelines & Salon Policies
Virtual Front Desk & Booking App Migration
Square Migration (Beginning Oct 1): We are transitioning to Square booking for all client scheduling starting October 1st.
Current App Check-In & Messaging: Until October 1st, please use the Vagaro app to manage appointments, message staff, and check in upon arrival so your provider knows you've arrived.
Front Desk Support: Management operates remotely and across both floors, available until 5:00 PM on business days via the booking app messaging feature.
Email Contact: For general questions or group packages, email **poshlash.dayspa@gmail.com** (responses within 24–48 hours).
Arrival & Studio Location
Ginger’s New Location: All services with Ginger (lashes, waxing, permanent makeup, etc.) are now located exclusively downstairs in Suite 103.
When You Arrive: Check in via your booking app, grab a complimentary water, and relax on the couches in the waiting area. Your provider will come get you as soon as their prior client is finished. (Please allow a 5–10 minute buffer for unexpected delays).
Required Forms, Deposits & Gratuity
Digital Intake Forms: All client forms must be completed online prior to starting your service (including Head Spa treatments).
Deposits: If your provider must reschedule due to unforeseen circumstances, your deposit will automatically transfer to your new appointment.
Group & Custom Packages: A 20% gratuity is automatically added to all group bookings and custom packages, going directly to your service providers.
